janoFair LogoWe participate in janoFair. janoFair is an alternative to the officially recognized consumer complaint office (“Verbraucherschlichtungsstelle”). If we are unable to resolve disputes arising from our contractual relationship by mutual agreement, the cost free dispute resolution procedure of janoFair is at your disposal. The limitation period of any claims is excluded for the duration of this procedure. If no agreement is reached, the state legal process remains open.

The EU Commission provides a platform for out-of-court disputes.
It gives Consumers the opportunity to clarify disputes related to their online ordering initially out of court.
The dispute settlement platform can be found here: https://ec.europa.eu/consumers/odr/
Our email for consumer complaints is: dispute@popart.gallery